SML E-commerce Fulfilment
From online
order to customer
delivery.
Connect orders, inventory, picking, packing, dispatch and last-mile delivery through one fulfilment workflow.
Order received
Online store or sales channel
Inventory allocated
Stock reserved
Picked & packed
Quality checked
Courier dispatched
Handover to SML operations
Customer delivery
Tracked to final handover
Fulfilment workflow
One connectedorder journey.
From the moment an order enters the warehouse to the moment it reaches the customer, each stage can form part of one visible fulfilment process.
01
Order received
Orders flow in from your online store or sales channel.
02
Inventory allocated
Available stock is reserved against the customer order.
03
Picked & packed
Items are picked, checked, packed and prepared for dispatch.
04
Courier dispatched
The shipment moves into SML courier operations for delivery.
05
Customer delivery
Delivery progress is tracked through to final handover and proof of delivery.
Physical capability
Warehousing and fulfilment connected directly to distribution.
Fulfilment visibility
Know what's happeningbefore the customer asks.
Give operations teams visibility across incoming orders, stock allocation, picking, packing, dispatch and final delivery.
Digital operations
Physical logistics.Digital visibility.
The customer experience can sit above SML's existing courier and operational systems — giving customers a cleaner interface without unnecessarily replacing proven logistics infrastructure.
Fulfilment operations
Orders
EC-20418
Online order
N. Dlamini
ReadyEC-20417
Online order
M. Nkosi
PickingEC-20416
Online order
A. Jacobs
PackedEC-20415
Online order
T. Mokoena
Dispatched
Fulfilment to last mile
Packed in the warehouse.Delivered by the network.
Connect fulfilment with SML's courier and distribution capability to create one continuous customer journey.
Get a delivery quoteSML Fulfilment